1. General Settings

First, I would recommend to enable it. Go to “Configuration” -> “Widgets” and find Ticket System on list. By clicking Edit button, you may enable it.

Next you need to configure it.

If you want to allow your customers create tickets, you will need to check (you may choose, or check both):

You may set if your customers be able to create ticket directly from order, product. You may also check option (1 on screen above) so every contact us mail will be sent as a ticket.

In version 3.80 plugin allow to close ticket by customer (example: if customer manage to resolve own issue), you may also set minimum time between tickets to avoid spam.

To control which messages are sent, you will need to visit “Notification” tab and check settings you want.

To edit content of messages, you need to choose message from Message Template. More info is given in point Ticket Message Templates.

2. Departments and staff

To get better control, you may sort messages and/or ticket by grouping it according to departments. You may use staff assignment as well.

To add Departments just follow “Nop4you/Tickets System/Departments”

Simply add new record to the list. You may set store or email account.

To add Staff just follow “Nop4you/Tickets System/Staff”

Add new record, you may also specify department mail, or personal mail to send notification and give ability to answer directly by email.

3. Ticket Message Templates

Go to “Nop4you/Tickets System/Message Template”. You will find all messages which are sent to staff or your customers. You may edit it just like system messages.

Allow token list:

%Ticket.DepartmentName%
%Ticket.StaffName%
%Ticket.Priority%
%Ticket.Body%
%Ticket.Subject%
%Ticket.TicketURL%
%Ticket.ResponseURL%
%Ticket.Status%
%Ticket.Guid%
%Ticket.CustomerEmail%
%Ticket.CustomerName%
%Ticket.TicketId%
%Ticket.AttributeTXT%